Politique de remboursement
Refund & Returns Policy
Mirella Store
Last updated: January 2026
At Mirella Store, we want you to have a smooth and transparent shopping experience. Please read this policy carefully before placing your order.
Order Cancellations
● Orders may be cancelled and fully refunded before they are processed or shipped.
● Once an order has been processed or shipped, we may no longer be able to cancel it before delivery.
As we work with international suppliers, orders are usually processed shortly after purchase.
Returns & Refunds
Due to the nature of our business and international fulfillment process, return and refund requests are reviewed according to the circumstances of each order and applicable consumer rights.
To request assistance, please contact us at support@mirella-store.com and include your order number.
Depending on the circumstances, an approved resolution may include:
● Replacement
● Exchange for another available option
● Full refund
● Partial refund, where applicable
In certain cases, a partial refund may be offered without requiring the item to be returned. Any such resolution will be communicated directly to the customer before being processed.
Eligible for Refund or Replacement
You may be eligible for a refund, replacement, or other appropriate resolution if:
● You receive a damaged, defective, or incorrect item
● The product becomes unavailable or out of stock
● The package encounters a confirmed customs or delivery issue
● Another issue with the order is confirmed by our Customer Support Team
Return requests may be submitted within 30 days of delivery, subject to the conditions of this policy and any applicable statutory rights.
Where a physical return is required:
● The item should be unused and in its original condition
● Tags, labels, accessories, and original packaging should be retained where applicable
The appropriate resolution will be determined according to the circumstances of the request.
Once an agreed resolution has been completed, no additional replacement or refund will normally be provided for the same issue, except where required by applicable law.
Refund Process
● Refunds are issued to the original payment method.
● Where a return is required, the refund will normally be processed after the returned item has been received and inspected.
● Approved refunds are generally processed within 5–10 business days, although additional processing time may be required by the customer's bank or payment provider.
● Original shipping charges are generally non-refundable, except where required by applicable law or where the issue results from an error on our part.
● Return shipping arrangements and any applicable costs will be communicated to the customer before the return is made.
● In certain cases, Mirella Store may offer a partial refund as an alternative resolution, allowing the customer to retain the item.
Customs & Delivery Issues
● If a package fails customs clearance or encounters a confirmed delivery issue, we will review the case and determine the appropriate resolution.
● Where a replacement has already been provided, any subsequent issue will be reviewed individually.
A refund or replacement may not be provided where the problem results from:
● An incorrect or incomplete shipping address supplied by the customer
● Failure to collect or accept the delivery
● An unclaimed package
● Other circumstances attributable to the customer
Non-Refundable Situations
Refunds and returns may not be accepted in the following cases:
● Cancellation requests made after fulfillment where no applicable return right exists
● Delivery delays caused solely by customs, postal services, or carriers
● Packages returned due to incorrect customer information or failure to collect
● Minor differences in colour or appearance caused by lighting, screen settings, or normal manufacturing variations
● Normal wear and tear
● Damage caused after delivery by misuse or improper handling
These conditions do not override any mandatory consumer rights that may apply.
Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.
We may request photos, videos, or other reasonable information to verify the issue.
After reviewing the case, the available resolution may include:
● Replacement
● Another available colour or item
● Full refund
● Partial refund with the customer retaining the item
● Another mutually agreed solution
Where return shipping costs are required to be covered by Mirella Store under applicable law, we will provide the appropriate instructions.
Your Consumer Rights
Nothing in this policy limits or excludes any mandatory consumer rights that apply to your purchase.
Where applicable law provides additional rights or remedies, those rights will remain available.
How to Report an Issue
If there is a problem with your order, please contact:
Please include:
● Your order number
● A description of the issue
● Clear photos or videos where relevant
We may request additional information where necessary before completing our review.
Each request will be assessed individually, and the available resolution will be communicated by our Customer Support Team.